CENTRO A CNYRTA COMPANY
 

 
 

FAQ


Centro FAQ’s:

How do I read a Centro schedule?
To use the schedule, find a timepoint on the map that is near where you want to catch the bus.  Then find the letter above the timetable on the inside that corresponds to that time point.  Underneath each letter, approximate times the bus will be at that location are shown.  Be sure to read the schedule left to right, as that is the direction the bus is traveling.

Will the bus make stops that are not listed on the schedules?
Centro bus schedules cannot list all of our stops on a particular route.  Centro buses will stop at all locations along a particular route where blue Centro bus stop signs are posted, unless otherwise stated on a schedule.

Please note that Centro’s Auburn-Syracuse and Oswego-Syracuse intercity bus lines are what we call “flag-stop” routes.  While there are some blue Centro bus stop signs along these routes, the driver will pick-up passengers who stand at a safe location along the route and signal to the driver they wish to be picked up.

How do I transfer between buses?
You may transfer form one bus route to a second route to complete a one-way trip.  As you board the fist bus and pay your fare, just ask the driver for a transfer card.  Transfers are free. When boarding the second bus, insert the transfer into the farebox as payment of your fare.  Please be aware that transfers are issued with an expiration time, requiring you to board the first available bus at your transfer location.

Does Centro operate on holidays?
On New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas, Centro in Syracuse and Onondaga County operates on a Sunday/Holiday schedule.   Regular route service is provided on all other holidays.

It is important to note that Centro service in Oneida, Oswego and Cayuga counties does not operate on the above listed holidays, including intercity routes to Syracuse. Please call your local Centro office for more information.

Are Centro buses accessible for persons with disabilities?
All Centro buses are equipped to accommodate devices that are classified as a “common wheelchair” according to regulations set forth in the Americans with Disabilities Act (ADA) of 1990. Centro buses are equipped with mobility lifts or ramps to assist customers in boarding the vehicle.

Does Centro have a Lost and Found?
We do.  Call Centro's offices at (315) 442-3400 and ask for Lost & Found.  Be advised that Centro generally discards items not claimed within 15 days of being turned in.

Can I bring a bicycle on a bus?
All full-sized Centro buses operating in Onondaga, Cayuga and Oswego counties can accommodate bicycles.  Most buses are equipped with bicycle racks on the front of the bus that can hold up to two (2) bicycles simultaneously.  Other buses have storage compartments beneath the seating area.  It is important to note that drivers cannot assist in the usage of the bicycle racks located on the front of the buses.

Can I bring a baby stroller on the bus?
Any passenger may board or alight from the bus with a stroller in the following ways:

*Requesting to use the lift with the child in the stroller (especially in full size strollers).  

Or

*Removing the child from the stroller prior to boarding.

Centro will not allow customers to physically carry strollers onto or off of the bus with a child in the stroller. Please make sure that all strollers are folded up while the bus is in motion.

Are there items that are not allowed on the bus?

For everyone’s convenience and safety, we ask that the following items not be brought on the bus:

 *Open Containers of food
 *Weapons of any kind
 *Pets – unless they are caged

Service animals for persons with disabilities are allowed. Centro’s buses are a smoke-free environment




 



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