CENTRO A CNYRTA COMPANY
 

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Specialized Transportation:
Call-A-Bus

 
 
 
Specialized Transportation

 

Links:


Introduction:

Call-A-Bus is a public, ride sharing transportation service of the Central New York Regional Transportation Authority (CNYRTA).

Call-A-Bus is a paratransit service providing origin-to-destination trips to eligible people with disabilities who would otherwise use Centro buses if it were not for their disabilities.

Call-A-Bus is a complementary service as the service area and operation hours match the Centro Bus system.

As an origin-to-destination service, Call-A-Bus routinely provides curb-to-curb service with exterior door-to-exterior door service provided upon advanced notice.

Call-A-Bus is provided under the criteria set forth by the Americans with Disabilities Act (ADA) of 1990.


Applying for Call-A-Bus:

Customers must be pre-registered to use the Call-A-Bus service.  Eligibility is based on the functional abilities of the individual.

Applications may be requested by calling your local Call-A-Bus office Monday-Friday or you may download application now:

Call-A-Bus eligibility determinations are good for up to 3 years.  Your eligibility letter will have the expiration date.  You may submit a new application whenever your abilities to travel change.  We may ask you to complete another application if we have reason to believe your abilities have changed.

Download Call-A-Bus Application


REVISED: No-Show Policy (Effective: 6/10/14)

AMENDED POLICY
NO-SHOWS, LATE SHOWS, AND CANCELS AT THE DOOR

One of the worst inconveniences for Call-A-Bus customers is waiting for other customers who never board the vehicle when it arrives to pick them up. Call-A-Bus Drivers are obligated to wait 5 minutes beyond the scheduled pick-up time for a customer to board the vehicle. If no one appears, it will be considered a "No-Show". The Driver notifies Call-A-Bus that their customer has not boarded, confirms the time, and leaves the site to pick-up or drop-off the next customer.

Customers that board the vehicle more than 5 minutes beyond their scheduled pickup time are reported as a Late Show/No Show.

If the customer cancels the trip when the vehicle arrives it is called a "Cancel at the Door". Again, the Driver notifies Call-A-Bus that the customer has not boarded the vehicle, confirms the time, and leaves the site for the next customer.


The "No-Show", “Late Show”, or "Cancels at the Door" are posted to the customer's file. If a Call-A-Bus customer has a total of “No-Show”, “Late-Show”, or “Cancels at the Door” which represents at least 30% of their last 20 trips (6 violations), they will be contacted by Call-A-Bus and issued a warning letter.  If a Call-A-Bus customer has a total of “No-Show”, “Late-Show”, or “Cancels at the Door” which represents at least 30% of their last 50 trips (15 violations), they may be suspended up to seven consecutive calendar days. This suspension will be communicated in writing, by mail. You will have 10 days from the postmark date of written notification to appeal.  Please refer to Section 17 of the Call-A-Bus Riders Guide for instructions on filing your appeal.

Please be considerate of other Call-A-Bus customers by reserving your trips carefully, confirming your ride times, and canceling unwanted trips in a timely manner. By doing so, you insure that everyone receives excellent service.

Please Note: Only “No-Shows”, “Late-Shows” or “Cancels at the Door” that are under the riders control will be counted against the rider. “No-shows”, “Late-Shows” or “Cancels at the Door” caused by reasons beyond the riders control (e.g. ,scheduling problems, late pickups and operational problems on the part of the transit provider or a family emergency or sudden turn for the worse in a variable medical condition) or operator error will not be counted against the rider.


The Areas of Service:

Call-A-Bus service is available within ¾ miles of the Centro Transit Bus routes.  That means both the origin and destination of each trip must be within a corridor measuring ¾ mile on either side of a bus route.


The Hours of Service:

Call-A-Bus service is available during the hours when Centro Transit Bus service is available. 

If the Centro Transit Bus you would take operates between 6:00am and 6:00pm, then your Call-A-Bus trip must be between 6:00am and 6:00pm. 

If the matching Centro Transit Bus service does not operate on Sundays, then there is no Call-A-Bus service available on Sunday.


Contact Us:

Requests for transportation will be taken by calling you local Call-A-Bus office 7 days-a-week. Requests are taken at least one day in advance, and no more than 14 days before the day you wish to travel.


Call-A-Bus: Syracuse
Information
(315) 442-3434
Daily
8:00am - 5:00pm
Trip Reservations
(315) 442-3420
Daily
8:00am - 5:00pm
Cancellations
(315) 442-3434
Daily
24 Hours a Day
Trip Confirmations
(315) 442-3420

Monday - Friday
3:00pm - 7:00pm
Saturday - Sunday
8:00am - 5:00pm

TTY/TTD Services
(315) 442-3430

Daily
8:00am - 5:00pm

Call-A-Bus: Auburn
Call-A-Bus
(315) 253-5765
Monday - Friday
8:00am - 5:00pm
SCAT VAN
(Not affiliated with Centro)

(315) 253-0996
Monday - Friday
8:00am - 3:00pm
Call-A-Bus: Oswego
Call-A-Bus
(315) 342-4400
Monday - Friday
8:00am - 5:00pm
Call-A-Bus: Rome
Call-A-Bus
(315) 336-0147
Monday - Friday
8:00am - 5:00pm
TTY/TTD Services
(315) 797-2428

Monday - Friday
8:00am - 5:00pm

Call-A-Bus: Utica
Call-A-Bus
(315) 797-1703
Monday - Friday
8:00am - 4:30pm
TTY/TTD Services
(315) 797-0147
Monday - Friday
8:00am - 5:00pm