What is Call-A-Bus?
- Call-A-Bus is a public, ride sharing transportation service of the Central New York Regional Transportation Authority (CNYRTA).
- Call-A-Bus is a paratransit service providing origin-to-destination trips to eligible people with disabilities who would otherwise use Centro buses if it were not for their disabilities.
- Call-A-Bus is a complementary service as the service area and operation hours match the Centro Bus system.
- As an origin-to-destination service, Call-A-Bus routinely provides curb-to-curb service with exterior door-to-exterior door service provided upon advanced notice.
- Call-A-Bus is provided under the criteria set forth by the Americans with Disabilities Act (ADA) of 1990.
Call-A-Bus: An Introduction
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- Customers must be pre-registered to use the Call-A-Bus service. Eligibility is based on the functional abilities of the individual.
- Applications may be requested by calling your local Call-A-Bus office Monday-Friday or you may download application now.
To download a Call-A-Bus application
CLICK HERE
Requests for transportation will be taken by calling you local Call-A-Bus office 7 days-a-week. Requests are taken at least one day in advance, and no more than 14 days before the day you wish to travel.
The Hours of Service:
Call-A-Bus service is available during the hours when Centro Transit Bus service is available. If the Centro Transit Bus you would take operates between 6:00am and 6:00pm, then your Call-A-Bus trip must be between 6:00am and 6:00pm. If the matching Centro Transit Bus service does not operate on Sundays, then there is no Call-A-Bus service available on Sunday.
Call-A-Bus: Telephone Tips
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The Areas of Service:
Call-A-Bus service is available within ¾ miles of the Centro Transit Bus routes. That means both the origin and destination of each trip must be within a corridor measuring ¾ mile on either side of a bus route.
For a general overview of the Call-A-Bus service,
please consult our Call-A-Bus Rider’s Guide.
