Links:

• An Introduction to Call-A-Bus (PDF)
• Call-A-Bus Rider’s Guide (PDF)
• Telephone Tips (PDF)

Introduction:

Call-A-Bus is a public, ride sharing transportation service of the Central New York Regional Transportation Authority (CNYRTA).

Call-A-Bus is a paratransit service providing origin-to-destination trips to eligible people with disabilities who would otherwise use Centro buses if it were not for their disabilities.

Call-A-Bus is a complementary service as the service area and operation hours match the Centro Bus system.

As an origin-to-destination service, Call-A-Bus routinely provides curb-to-curb service with exterior door-to-exterior door service provided upon advanced notice.

Call-A-Bus is provided under the criteria set forth by the Americans with Disabilities Act (ADA) of 1990.

Applying for Call-A-Bus:

Customers must be pre-registered to use the Call-A-Bus service.  Eligibility is based on the functional abilities of the individual.

Applications may be requested by calling your local Call-A-Bus office Monday-Friday or you may download application now:

Call-A-Bus eligibility determinations are good for up to 3 years.  Your eligibility letter will have the expiration date.  You may submit a new application whenever your abilities to travel change.  We may ask you to complete another application if we have reason to believe your abilities have changed.

Download Call-A-Bus Application

The Areas of Service:

Call-A-Bus service is available within ¾ miles of the Centro Transit Bus routes.  That means both the origin and destination of each trip must be within a corridor measuring ¾ mile on either side of a bus route.

The Hours of Service:

Call-A-Bus service is available during the hours when Centro Transit Bus service is available. 

If the Centro Transit Bus you would take operates between 6:00am and 6:00pm, then your Call-A-Bus trip must be between 6:00am and 6:00pm. 

If the matching Centro Transit Bus service does not operate on Sundays, then there is no Call-A-Bus service available on Sunday.

Contact Us:

Requests for transportation will be taken by calling you local Call-A-Bus office 7 days-a-week. Requests are taken at least one day in advance, and no more than 14 days before the day you wish to travel.