Contact Centro

By e-mail: Filling out the form below will help route your message to the appropriate people.

If you're writing us about a specific incident involving our service, any detailed information you can provide will be helpful in our researching, identifying, and addressing any service-related matters. For example, a bus number, route number, employee ID, etc., are all helpful details. A precise time, date, and location are also helpful.

Thanks, in advance, for your message. We do appreciate your comments and will do our best to answer any questions or concerns you may have. Emails will be answered within normal business hours of 7:30am - 5pm, Monday - Friday, excluding holidays.

Title VI
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Central New York Regional Transportation Authority (hereinafter referred to as Centro) may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form

Your Name: *Required

Your Email: *Required


Comments :

By phone, mail, & in person:

Central New York
Regional Transportation Authority Division
Phone Number
Call Center Hours:

Centro Syracuse
200 Cortland Avenue
PO BOX 820
Syracuse, NY 13205-0820

-Main Directory
-Lost & Found

( 315) 442-3400
Mon - Fri
6:30a - 6:00p

8:00a - 6:00p


William F. Walsh
Regional Transportation Center

(Amtrak, Centro, Greyhound/Trailways, MegaBus & Taxi Services)
1 Walsh Circle
Syracuse, NY 13208
Parking & Information
(315) 478-1936

Mon - Fri
7:30a - 6:00p

9:00a - 6:00p

11 - 6p

Centro Parking (Syracuse)
SUNY Upstate Medical University

Parking Office
University Hospital
750 E. Adams St.

Syracuse, New York 13210
( 315) 464-4539
Mon - Fri
7:00a - 4:00p
Centro Auburn
5 Frank Smith Street
Auburn, NY 13021
(315) 253-5765
Mon - Fri
8:00a - 5:00p
Centro Oswego
512 East Seneca Street
Oswego, NY 13126
(315) 342-4400
Mon - Fri
8:00a - 5:00p

Centro Rome
185 Leland Avenue
Utica, NY 13502

(315) 336-5310

Mon - Fri
8:00a - 5:00p

Centro Utica
185 Leland Avenue
Utica, NY 13502

(315) 797-7803

Mon - Fri
8:00a - 4:30p