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Media Room

 



August 17, 2020

 

Centro to Resume Fare Collection and Allow Limited Access to Utica Hub

 

Syracuse, NY – Centro will allow limited access to its Utica Transit Hub and will resume requiring customers to pay regular fares beginning Monday, August 24, 2020 in Utica and Rome.

 

Centro’s Transit Hub in Utica will reopen with restricted access, ONLY allowing customers to access Ticket Vending Machines. Waiting areas and restrooms will remain closed. A limit will be placed on the number of customers allowed inside at once and all customers will be required to wear face coverings when inside. Customer service representatives will be onsite from 8am - 1:30pm.

 

Centro has implemented the following safety protocols and procedures to combat the spread of COVID-19:

 

  1. Barriers have been installed on Centro buses to separate customers and bus operators as passengers board through the front door and pay their fare.
  2. Centro maintenance staff wipes down and disinfects each of its buses and frequently touched areas at its transit facilities with a germicidal disinfectant each day.
  3. Centro buses are regularly fogged with a germicidal disinfectant.
  4. Centro strongly encourages its customers to wear face coverings while riding on Centro buses.
  5. When available, Centro will provide additional buses to handle heavy loads.

 

There have been no changes to fares or fare options for customers.

 

Centro had suspended fare collection and prohibited access to its transit facilities in March to reduce the spread of COVID-19. 




July 14, 2020

 

Centro to Resume Intercity Bus Service to Oswego & Cayuga Counties

 

Syracuse, NY – Effective Monday, August 10, 2020, Centro will resume its intercity bus service connecting Oswego County and Cayuga County to Syracuse - Onondaga County. The resumption of service will include changes that allow Centro to operate more efficiently.

 

Oswego County

 

The Route 246 Oswego-Fulton-Syracuse service will now operate as an express route via Route 481 on all trips between Fulton and Phoenix. In addition, some trips will operate as express routes via Route 481 between the Route 31 corridor and Syracuse. Each trip will offer faster service between Oswego and Syracuse. Buses will continue to service the William F. Walsh Regional Transportation Center and Destiny USA with slight time adjustments.

 

On weekends, this service will operate as an express route via Route 481 between Fulton and Phoenix, and will continue to provide three round trips each Saturday and Sunday.

 

Cayuga County

 

The Route 138 Auburn-Syracuse via Taunton, Route 236 Auburn-Syracuse via Skaneateles-Camillus, and Route 7 Welch Allyn bus routes will be consolidated into a new 138 Auburn-Syracuse via Taunton bus route that will provide service to Skaneateles, Welch Allyn, Marcellus and Taunton and serve the Centro Transit Hub. There will be 12 round trips each weekday, increasing service levels to Skaneateles (from 10 round trips per day), Marcellus (from 10 per day) and Taunton (from 6 per day). Service hours will also be expanded to provide trips later in the evening.

 

On weekends, a new 238 Auburn-Township 5 bus route will operate between Auburn and Township 5 in Camillus. Connections can be made to Centro’s Syracuse/Onondaga County service from either Township 5 or Camillus Commons.

 

Discontinued Until Further Notice

 

Route 38 Auburn-Syracuse via Weedsport-Elbridge

Route 8 Moravia

 

New bus schedules and maps are available at www.centro.org. Customers with questions can contact Centro’s Call Center at (315) 442-3400, send an email to cnyrta@centro.org, or reach out to @GoCentroBus on Facebook, Twitter or Instagram.




June 11, 2020

 

Centro to Extend Free Fares in Oneida County

 

Syracuse, NY – Following its recent announcement to discontinue free fares in all service locations effective Monday, June 15, Centro has made the decision to continue to offer free fares in Oneida County ONLY until further notice. The decision was necessary due to an equipment issue with Centro’s Oneida bus fleet. In addition, the Utica Transit Hub will remain closed until further notice.




June 8, 2020

 

Centro Returns to Weekday Schedule On Nearly All Bus Routes

 

Syracuse, NY – Centro will re-instate regular weekday service to nearly all of its bus services and will resume requiring customers to pay fares effective Monday, June 15, 2020 in all counties it serves.

 

All bus services will resume a weekday schedule except the following routes, which remain suspended until further notice:

 

Suspended

  • Sy 682 Lakeview Park – Fairgrounds (seasonal service)
  • Osw 246 Oswego-Fulton-Syracuse
  • Aub 236 Auburn-Syracuse via Skaneateles-Camillus
  • Aub 38 Auburn-Syracuse via Weedsport-Elbridge
  • Aub 138 Auburn-Syracuse via Taunton
  • Aub 8 Auburn-Moravia

 

Route Changes

There have been slight route and time changes to the following bus routes as we reduce bus services to the ShoppingTown Mall area following their request for Centro Buses to no longer serve their property:

 

  • Sy 223 James St. bus route will extend to Walmart and no longer serve ShoppingTown Mall
  • Sy 530 SU-Westcott bus route will extend to Walmart and no longer serve ShoppingTown Mall
  • All Sy 62 Manlius buses will no longer serve ShoppingTown Mall
  • Sy 462 Manlius will extend to/from the Syracuse Transit Hub and Wegmans – DeWitt and no longer serve ShoppingTown Mall
  • Sy 168 Erie Blvd. will extend to Home Depot and no longer serve ShoppingTown Mall
  • Sy 176 Salt Springs will extend to Home Depot and no longer serve ShoppingTown Mall

 

All schedules will be updated ONLINE ONLY for the near future.

 

Centro Transit Hubs

 

Centro’s Transit Hubs in Syracuse and Utica will reopen with restricted access, ONLY allowing customers to access Ticket Vending Machines. Waiting areas and restrooms will remain closed. Each facility will be open from 6am - 6:30pm Monday - Sunday. Each facility will limit the number of customers allowed inside at once and all customers will be required to wear face coverings when accessing the building to use the Ticket Vending Machines. Customer service representatives will be onsite from 8am - 5pm in Syracuse and 8am - 4:30pm in Utica.

 

Centro has implemented the following safety protocols and procedures to combat the spread of COVID-19:

 

  1. Barriers have been installed on Centro buses to separate customers and bus operators as passengers board through the front door and pay their fare.
  2. Centro maintenance staff wipes down and disinfects each of its buses and frequently touched areas at its transit facilities with a germicidal disinfectant each day.
  3. Centro buses are regularly fogged with a germicidal disinfectant.
  4. Centro strongly encourages its customers to wear face coverings while riding on Centro buses.
  5. When available, Centro will provide additional buses to handle heavy loads.

 

There have been no changes to fares or fare options for customers.




May 31, 2020

 

Centro Ending Service Today at 8PM

 

Syracuse, NY – As a result of the state of emergency declared for Onondaga County and the City of Syracuse, and at the request of the Syracuse Police Department, Centro will end its service today following the 7:40pm lineup at the Syracuse Transit Hub in accordance with the 8pm curfew.  There will be no service for the remainder of the day following the 7:40pm lineup. Service will resume Monday morning.




May 9, 2020

 

COVID-19 Update

 

Syracuse, NY – A Centro Bus Operator has recently tested positive for COVID-19. The employee is a Syracuse Bus Operator who last worked on May 4, 2020. The Bus Operator was separated from close contact with most customers (more than 6 feet) due to Centro’s recently imposed practice of having customers board using the rear door and restricting access near the front of the bus. Two passengers boarding using a mobility device did come in close contact with the driver during the boarding process. Each of these passengers and the Bus Operator wore face coverings at all times.

 

We are working with the Onondaga County Health Department on their investigation and, at their direction, have notified Centro employees of this positive test. The Health Department is working to identify those individuals who may have been exposed and is contacting them to place them under quarantine.

 

The Bus Operator drove the following bus routes:

 

April 30, 2020

Route 123 James-Syracuse-Walmart                       11:40am-1:00pm (one passenger using a mobility device boarded)

Route 226 South Ave – OCC                                      1:00pm-2:20pm

Route 123 James-Syracuse-Walmart                        2:20pm-3:40pm (one passenger using a mobility device boarded)

 

May 1, 2020

 

Route 410 Nedrow                                                     11:40am-1:00pm

Route 116 N.Salina-7th North-Destiny USA            1:00pm-2:20pm

Route 410 Nedrow                                                     2:20pm-3:40pm

 

May 4, 2020                                                       

 

Bus operator did not operate a route where any passengers boarded.

 

Centro continues to disinfect each of its buses daily, and many of its buses more than once a day using a germicidal disinfectant. Additionally, Bus Operators have access to gloves and hand sanitizer before their shift begins.




May 4, 2020

 

COVID-19 Update

 

Syracuse, NY – A Centro Bus Operator has recently tested positive for COVID-19. The employee is a Syracuse Bus Operator who last worked on April 27, 2020. The Bus Operator was separated from close contact with customers (more than 6 feet) due to Centro’s recently imposed practice of having customers board using the rear door and restricting access near the front of the bus and the driver also wore a face covering while working.

 

We are working with the Onondaga County Health Department on their investigation and, at their direction, have notified Centro employees of this positive test.

 

The Bus Operator drove the following bus routes M-F:

 

Route 36 Camillus                            11:40am-12:55pm

Route 72 Townsend                          1:00pm-1:07pm

Route 16 North Salina                       2:40pm – 2:59pm

Route 50 Destiny USA                       2:59pm-3:15pm

Route 40 Syracuse University           3:20pm-3:55pm

Route 60 Destiny USA                      4:00pm-4:17pm

Route 16 North Salina                      4:17pm-4:40pm

Route 110 Salina-Valley Plaza         4:40pm-5:10pm

 

Centro continues to disinfect each of its buses daily, and many of its buses more than once a day using a germicidal disinfectant. Additionally, Bus Operators have access to gloves and hand sanitizer before their shift begins.




April 27, 2020

 

Centro to Relocate Bus Stop Serving ShoppingTown Mall

 

Syracuse, NY – Effective May 4, 2020, Centro buses will no longer pull onto ShoppingTown Mall property. The change is being made at the request of the management of ShoppingTown Mall. Centro will continue to serve ShoppingTown Mall by allowing passengers to board and exit at existing bus stops on Kinne Road.

 

This change will result in detours on the following bus routes:

 

Sy 168 E Fayette – Erie Blvd – ShoppingTown Mall

Sy 176 East Genesee – Salt Springs – ShoppingTown Mall

Sy 62, 162, 262, 362 Fayetteville – Manlius

Sy 462 Manlius

Sy 223 James St – ShopppingTown Mall

Sy 530 Westcott St – ShoppingTown Mall

 

Details regarding changes to affected bus routes will be available on Centro’s web-based Bus Tracker tool located at www.centro.org, through Centro’s Service Alert system, on the GoCentroBus mobile app, or by calling Centro’s Call Center at (315) 442-3400.




April 15, 2020

Centro to Participate in #HeroesMovingHeroes Day of Action

Syracuse, NY – Centro will join public transit agencies across New York State in launching a coordinated day of action to simultaneously sound their fleets of train, bus and boat horns on Thursday April 16, 2020 to honor their fellow transportation workers.

 

As a tribute to #HeroesMovingHeroes on the front lines of this public health crisis, Centro buses will sound their horns for 15 seconds at its transit hubs and transfer locations in its four-county service area in solidarity with partner transit agencies. Front-line transportation workers, including Bus Operators, Mechanics, Service Cleaners and Supervisors continue to provide critical transportation services getting healthcare workers, first responders, childcare workers, grocery store employees and other heroes who are performing critically essential work during the Covid-19 pandemic to their jobs.

 

The simultaneous horn sounding will occur at the following times and locations:

                                                                              

Thursday April 16, 2020

  • Syracuse Transit Hub – Downtown Syracuse 3:15pm
  • Utica Transit Hub – Downtown Utica 3:15pm
  • Rome Transfer location on Liberty St. – Downtown Rome 3:15pm
  • Auburn Transfer location on Dill St. – Downtown Auburn 2:50pm

 

Buses in Oswego and Fulton will sound their horns twice at 3:15pm while they are in service along their respective bus routes.




April 9, 2020

 

COVID-19 Update

 

Syracuse, NY – In an effort to accommodate essential workers, Centro is adding service to its previously announced plan to operate on a Saturday service schedule effective Monday, April 13, 2020. The decision to reduce service is necessary as Centro is no longer operating with a full workforce due to the COVID-19 emergency. 

 

On weekdays, Centro will operate on an Enhanced Saturday Schedule, which is normal Saturday Service plus additional early morning trips on several of its bus lines. Those trips are as follows:

 

Route 36 Camillus

2 trips leaving Camillus Commons for the Hub at 5:35am & 6:55am

1 trip leaving the Transit Hub at 6:20am

               

Route 58 Park Hill

1 trip leaving Weighlock Dr for the Hub (Carrier Parkway) at 5:33am

 

Route 64 West Onondaga

1 trip leaving Price Chopper for the Hub at 5:57 am

 

Route 374 Solvay

1 trip leaving Township 5 for the Hub at 5:35 am

 

Route 126 South Ave – Hospital

1 trip leaving Community Hospital for the Hub at 5:52 am

 

Route 116 North Salina

1 trip leaving Elwood Davis Dr & Buckley Rd for the Hub at 5:40am

 

Route 80 Grant Blvd

1 trip leaving Shop City for the Hub at 5:52am

 

Route 240 SU-Nob Hill

1 trip leaving Nob Hill Apartments for the Hub at 5:40am
 

Effective Monday, April 13, 2020 Centro’s Syracuse (Onondaga County) schedule will operate as follows:

 

Monday – Friday                                           Saturday                                        Sunday

Enhanced Saturday Schedule                      Regular Saturday Schedule          Regular Sunday Schedule

 

All Service Between Oswego & Syracuse                All Service Between Auburn & Syracuse

Discontinued Until Further Notice                             Discontinued Until Further Notice            

 

Centro’s Call-A-Bus and Senior Shopper buses will continue to operate unchanged in all counties.

 

Additionally, Centro’s Call Center will re-open on Monday, April 13, 2020. Customer Service Representatives will be answering calls remotely between 6:30am and 5:30pm Monday through Friday. For assistance call (315) 442-3400. Centro’s offices, including its Lost & Found Department will remain closed to the general public until further notice.

 

All bus services will continue to operate FREE of charge to ALL customers until further notice, and passengers will continue to be required to board and exit buses through the rear doors whenever possible.



April 6, 2020

 

COVID-19 Update

 

Syracuse, NY – Two additional Centro employees have recently tested positive for COVID-19. Both are Syracuse Bus Operators. One Bus Operator has not worked since March 18, 2020 and Centro will provide no further information because the Operator has not been at work for more than two weeks. The second Bus Operator last worked on April 2, 2020. The Bus Operator was separated from close contact with customers (more than 6 feet) due to Centro’s recently imposed practice of having customers board using the rear door and restricting access near the front of the bus.

 

We are working with the Onondaga County Health Department on their investigation and, at their direction, have notified Centro employees of this positive test. The Health Department has identified those individuals who may have been exposed and is contacting them to place them under quarantine.

 

The Bus Operator who last worked on April 2, 2020 drove the following bus routes:

 

Wednesday, April 1, 2020

8:00am – 8:40am              36 Camillus

 

4:10pm – 5:45pm             82 Baldwinsville & 182 Baldwinsville

 

5:50pm – 6:50pm             58 Parkhill

 

Thursday, April 2, 2020

8:00am – 8:40am              36 Camillus

 

Our thoughts are with each of our colleagues and all of those fighting this virus.

 

Centro continues to disinfect each of its buses daily, and many of its buses more than once a day using a germicidal disinfectant. Additionally, Bus Operators have access to gloves and hand sanitizer before their shift begins.




April 3, 2020

 

COVID-19 Update

 

Syracuse, NY – Beginning Monday, April 6, 2020 Centro will commence a plan to reduce its service levels amid the current COVID-19 emergency. The changes will come in two phases.

 

Effective Monday, April 6, 2020

 

The following bus lines will be discontinued until further notice:

 

Onondaga County                          Cayuga County                                                                 Oswego County

323 Minoa                                         8 Moravia                                                                            246 Oswego-Syracuse via Fulton

84 Henry Clay                                   236 Auburn-Syracuse via Skaneateles Camillus

510 Tully                                           138 Auburn-Syracuse via Skaneateles Taunton

82 Baldwinsville                                38 Auburn-Syracuse via Weedsport Elbridge

88 North Syracuse

388 Central Square

 

Effective Monday, April 13, 2020

 

Centro buses in Syracuse (Onondaga County) will operate the following schedules:

 

Monday through Saturday                            Sunday

Saturday Schedule                                           Sunday Schedule

 

Call-A-Bus and Senior Shopper bus service will remain unchanged in all counties.

 

All other bus routes will continue to operate as usual unless noted above.

 

Bus services will continue to operate free of charge to all customers until further notice, and customers will continue to be required to board and exit buses through the rear doors whenever possible.




April 2, 2020

 

COVID-19 Update

 

Syracuse, NY – A second Centro employee has recently tested positive for COVID-19. The employee is a Syracuse Bus Operator who last worked on Saturday, March 28, 2020.

 

We are working with the Onondaga County Health Department on their investigation and, at their direction, have notified Centro employees of this positive test.

 

The Bus Operator drove the following bus routes:

 

Wednesday, March 25, 2020

5:15pm – 7:10pm             262X Fayetteville Manlius & 162 Fayetteville Manlius

 

Friday, March 27, 2020

4:15pm – 7:40pm             254 Midland Ave & 52 Court St

 

Our thoughts are with each of our colleagues and all of those fighting this virus.

 

Centro continues to disinfect each of its buses daily, and many of its buses more than once a day using a germicidal disinfectant. Additionally, Bus Operators have access to gloves and hand sanitizer before their shift begins.




April 1, 2020

 

COVID-19 Update 

 

Syracuse, NY – A Centro employee has recently tested positive for COVID-19. The employee is a Syracuse Bus Operator who last worked on Friday, March 27, 2020. The Bus Operator was separated from close contact with customers (more than 6 feet) due to Centro’s recently imposed practice of having customers board using the rear door and restricting access near the front of the bus.

 

We are working with the Onondaga County Health Department on their investigation and, at their direction, have notified Centro employees of this positive test. The Health Department has identified those individuals who may have been exposed, and is contacting them to place them under quarantine.

 

The Bus Operator drove the following bus routes Monday – Friday.

 

5:45am – 9:00am              26 South Ave.  & 123 James St.

9:00am - 9:45am               530 Westcott St.

10:45am – 3:35pm            226 South Ave. & 52 Court St.

 

Our thoughts are with our colleague and all of those fighting this virus.

 

Centro continues to disinfect each of its buses daily, and many of its buses more than once a day using a germicidal disinfectant. Additionally, Bus Operators have access to gloves and hand sanitizer before their shift begins.




March 23, 2020
 

Centro to Temporarily Waive Bus Fares

  

Syracuse, NY – Effective Tuesday March 24, 2020, Centro will temporarily waive the requirement to pay a fare for bus services in all locations until further notice.

 

In addition, on all of its buses with rear doors, Centro will require passengers to enter and exit through the rear doors. Exceptions will be made for individuals who request the bus kneel in order to board, or for persons using mobility devices.

 

The indoor waiting areas at Centro’s transit hubs in Syracuse and Utica are also closed until further notice. Outside seating is still available, and Centro supervisors will still be on site at both locations to assist customers.

 

In compliance with Governor Cuomo’s directive to reduce all non-essential personnel, Centro’s Call Center will not be staffed until further notice. Customers with service-related questions can still use Centro’s automated system by calling (315) to get next bus information. Customers will need to know their Bus Stop ID number in order to use this system. The following link will assist individuals with finding their Bus Stop ID: https://bit.ly/2WCiWtK, or customers can contact Centro for assistance via email at cnyrta@centro.org.

 

Centro will continue to operate its regularly scheduled weekday and weekend services until further notice, including shopper buses for senior centers.