1. Respond in a friendly manor to helpdesk requests via telephone, email, or in-person with all network users at all Centro locations to the user’s satisfaction.
2. Installs, maintains, and repairs computer systems, hardware, and software.
3. Responsible for timely response to helpdesk tickets and routing requests to the appropriate MIS staff member when contacted by an end user. 
4. Provides general help desk support for Microsoft Office and desktop related applications.
5. Installs, maintains, upgrades software and operating systems; installs security patches in a timely manner.
6. Troubleshoots and repairs damaged, disabled, and malfunctioning systems, computers, software, and related hardware.
7. Provides inventory information and routinely updates data records and prepares equipment for auctioning or disposing of hardware equipment.
8. Participates in the researching, testing, and evaluation of new technologies, systems, hardware, and software for future integration, as assigned.
9. Researches and acquires specifications and pricing for new systems, hardware, and software.
10. Sets up and tears down workstations, servers, and peripherals.
11. Performs other duties as assigned.

Education/Experience: Associate’s Degree in any field dealing with Information Technology preferred or equivalent combination of education and experience may be considered.

1. Knowledge of computer repair, maintenance, and networking.
2. Knowledge of TCP/IP and other networking protocols.
3. Able to learn the interaction of various standard office software packages, platforms, and applications with network hardware.
4. Skilled in the use of various computer software packages and operating environments, including but not limited to Windows 10 and Server 2012, 2016, & 2019. Familiarity with Ubuntu & Linux a plus.
5. Skilled in troubleshooting and repair of computers, networks, and peripherals.
6. Skilled in organizing and prioritizing work.
7. Skilled in listening, oral, and written communication.
8. Must have the ability to work well with various types of people.

All applications and In-House Transfer Requests must be submitted to Danielle Ranieri. Alternatively, you can apply on our website at www.centro.org. All qualified applicants are encouraged to apply. CNYTRA reserves the right to select a candidate from within or outside the Company. 

     CNYRTA is an equal opportunity employer and a drug free workplace (marijuana included).