1. Performs customer service duties such as providing information to customers, pass sales, bus passes, recording of daily and monthly sales activity.
2. Create and distribute Veteran Id’s and Reduced Fare Id’s and applications as needed.
   1. Duties described above will be performed at both the Utica Main office and the Oneida Hub when the Hub Customer Service window is open.
3. Performs physical count of fare collection (money room) and properly records daily sales for all busing services in Utica and Rome including Call-A-Bus and MOVE.
4. Quotes and fills bus pass orders for agencies and individual customers and properly maintains records of all sales including preparing bank deposits and timely reporting to Revenue Collections.
5. Assists with the Vesid and College pass programs.
6. Distributes paychecks on Thursday prior to 10:00 am.
7. Responsible for maintaining inventory and ordering office supplies and maintaining equipment for the Oneida division.
8. Responsible for the ordering and billing for the Operators uniforms and any unique garment fulfillments as required by contract.
9. Issues mailboxes and keys to the Oneida employees.
10. Acts as a backup for Office Supervisor in reconciling Global gas receipts for the monthly billing and submits to the Accounting Department for payment.
11. Acts as a backup support for Office Supervisor in facilitating FMLA, disability and compensation paperwork as requested by all departments supported by the position.
12. Assists personnel with verifying FMLA status.
13. Creates and maintains personnel files.
14. Responsible for managing lost and found items in compliance with Centro’s Lost and Found Procedures
15. Supports Operations department in investigating customer complaints and video observations.
16. Audits driver vehicle inspection reports and follows up with operations for corrections.
17. Perform clerical duties such as filing, typing, copying, etc.
18. Performs other related duties as assigned.

Education/Experience: High School Diploma/GED required. Applicable experience preferred.

1. Knowledge of Authority policies and procedures.
2. Knowledge of contemporary office practices and procedures.
3.  Skill in maintaining reports and files.
4.  Skill in operating a computer, calculator, copier, facsimile machine, and other office equipment.
5.  Skill in interpersonal relations.
6.  Skill in oral and written communication.
7. Ability to speak clearly and communicate politely and professionally with the public in person and over the phone. 

Current employees, please complete an In-House Transfer Request Form that are available from the Human Resource office. These forms are also located on PDS, in the mailroom and with the receptionists.  A current resume must also be included with the form.  Applications and Transfer requests must be submitted to Danielle Raineri or go onto our website at www.centro.org and apply!  All qualified applicants are encouraged to apply. CNYTRA reserves the right to select a candidate from within or outside the Company.