Introducing Trip Link - the Automated Trip Management Phone System for Paratransit.
On October 3, 2016 Call-A-Bus launched its automated trip management system (IVR). This system offers customers the ability to book, confirm, or cancel their reservations 24 hours a day - 7 days a week using their touch-tone phone.
Trip Link Brochure (PDF) (TXT)
Folleto de Trip Link - Espanol (PDF) (TXT)
Trip Link is a fast, free 24-hour phone system that allows Call-A-Bus and OSCAR customers to request, confirm, or cancel trips using a touch-tone phone. Trip Link eliminates the need for customers to speak with a transportation coordinator or make a second call to confirm their trips. Trip Link also offers shorter call wait times and reduces the likelihood of missing a trip by providing automated call reminders.
To request, confirm or cancel a trip, or to access information on a current reservation, call one of the following numbers:
Syracuse / Auburn / Oswego:
(315) 442-3420
Utica / Rome:
(315) 797-1703
Please have your 4 or 5-digit ID# and your password ready before placing your call:
ID Number
Example: 54321
Password (Date of Birth)
Example: 01/31/55 (mm/dd/yy)
Voice Options | Touch-Tone |
Confirmations | 1 |
Cancellations | 2 |
Reservations | 3 |
Client Information | 4 |
Password | 5 |
Application / Information | 9 |
Once a selection has been made, customers will be directed through additional prompts until the desired information has been accessed.
Customers may press “0” at any time to be connected with a transportation coordinator. Note: Although Trip Link is available 24/7, transportation coordinators are only available during regular business hours:
Weekdays:
8:00 am - 6:00 pm
Weekends & Holidays:
8:00 am - 5:00 pm
The night before a scheduled trip, Trip Link will call the primary phone number on file to confirm the trip. Trip Link will confirm the customer’s name, day/date of trip, number of trips scheduled, pick-up address, estimated pick-up time, and vehicle type. At the end of each announced scheduled trip, press “1” to confirm the trip, “2” to cancel it, or “ * ” to repeat the trip. Trip Link will also make reminder calls 15 minutes prior to each scheduled trip.
Accessible formats available, such as large print and braille are available upon request.
Please contact our Customer Service
Call Center to make your request.