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Welcome to Centro

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Centro to Relocate Bus Stop Serving ShoppingTown Mall

Effective May 4, 2020, Centro buses will no longer pull onto ShoppingTown Mall property. The change is being made at the request of the management of ShoppingTown Mall. Centro will continue to serve ShoppingTown Mall by allowing passengers to board and exit at existing bus stops on Kinne Road. Click here for more information.

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Contact Tracing

The New York State Contact Tracing Program is a nation-leading initiative to help slow the spread of COVID-19 and make it safer to begin to return to normal again.

If you get a call from “NYS Contact Tracing” (518-387-9993), PLEASE answer the phone. Answering the phone will keep your loved ones and community safe.

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Contract Tracing - Answer the Phone (English) (Spanish)

To learn more go to https://on.ny.gov/2M2NaPU

SERVICE ALERTS

Effective Thursday, June 4, 2020 MOST Centro buses are operating on an ENHANCED SATURDAY SERVICE SCHEDULE, except for discontinued routes.

On Monday, April 13, 2020 Centro will implement the second phase of its reduced service level plan amid the current COVID-19 emergency. Read all the details here.

Note: Some bus lines have been discontinued until further notice. To view current and discontinued service, click on the links below:

Cayuga County
Onondaga County
Oswego County
Oneida County - No changes

Beginning Monday, April 6, 2020 Centro will reduce its service levels amid the current COVID-19 emergency. The changes will come in two phases. Read all the details here.

NOTICES

Effective 8pm Friday, April 17, 2020, an Executive Order signed by Governor Andrew Cuomo mandates that any individual aged 2 or older who can medically tolerate wearing a face covering shall be required to cover their nose and mouth with a mask or close face-covering when in public and unable to maintain, or when not maintaining social distance.

We strongly encourage all passengers to comply with this Executive Order while riding on our buses.

Centro's Call Center will reopen on Monday, April 13, 2020. Customer Service Representatives will be answering calls remotely between 6:30am and 5:30pm Monday through Friday. For assistance call (315) 442-3400. Centro's offices, including its Lost & Found Department will remain closed to the general public until further notice.

Effective Tuesday, March 24, 2020 Centro temporarily waived bus fares in all locations until further notice. Read details here.

Starting Monday, March 23, 2020 Syracuse and Utica Transit Hubs closed until further notice. Buses, including CALL-A-BUS service still operating. Read details here.

MESSAGES TO OUR CUSTOMERS

In an effort to increase social distancing on our transit services, Centro is requiring all customers to board and exit buses through the rear doors on vehicles that have rear doors. Customers using a mobility device, or who are in need of having the bus lowered may use the front door. Additionally, seating areas normally given priority for individuals using mobility devices will now be exclusively reserved for persons with mobility devices only.

Also, Centro will increase the use of double door buses on our intercity services connecting between Auburn and Syracuse, and Oswego and Syracuse.

CALL-A-BUS
Due to the current events surrounding COVID-19, Centro's Call-A-Bus Department has implemented changes to its service in order to provide the safest rides possible for all of its Call-A-Bus customers. Click here to read the changes.

Out of an abundance of caution, Centro’s offices, including our Lost & Found Departments will be closed to the general public until further notice. During the closure, we are unable to check for or process lost items. Once our offices reopen, we will begin processing lost item requests received through our email (cnyrta@centro.org). We apologize for any inconvenience and thank you for your patience and understanding.

Ride Pass Sales have also been suspended at all Centro Main Office locations. Centro Passes may still be purchased via Centro’s Online Store (https://online-centro-org.3dcartstores.com/) and at participating pass vendor locations listed at https://bit.ly/2xBcl8e. Centro is also suspending the issuing or taking of photos for Reduced Fare ID Cards until further notice.

We apologize for any inconvenience and thank you for your patience and understanding.

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Get Next Bus Arrival Times Using Your Stop ID

Did you know that you can get next bus arrival times for the next 45 minutes using your Bus Stop ID number? To learn how to find your Stop ID and get real-time information about the next bus serving your stop CLICK HERE.

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We're Hiring!

If you’re tired of hopping from job to job and want to build a career, consider the possibilities with Centro! Ideal candidates are self-motivated, energetic, and passionate about working in the public transportation field. In addition, leadership qualities and exceptional interpersonal and communication skills are required.

Centro offers great pay and benefits and the chance to work in a professional environment. CLICK HERE to apply.