Introduction
Centro is committed to providing convenient, safe, and reliable transportation services to customers of various abilities. Each Centro bus is equipped with mobility lifts and ramps to assist customers in boarding and alighting the vehicles and to accommodate mobility devices classified as "common wheelchairs" according to regulations set forth in the 1990 Americans with Disabilities Act (ADA). Customers should advise the driver upon boarding of any special accommodations required to facilitate their ride. Centro also offers curb-to-curb paratransit service (Call-A-Bus) for individuals whose functional ability prevents them from using Centro's regular route service.Priority Seating
The front section up to and including the first row of forward-facing seats on each transit bus are designated as "Priority Seating" for individuals with mobility issues. Decals above the seats in this section indicate the Priority Seating area as well as the securement locations for mobility devices.
Service Animals
Service animals are also welcome on all Centro buses at no additional cost. However, we ask that you maintain control of your animal at all times while on board.Mobility Device Securement Straps
The Q'Straint - Mobility Device Securement Straps (a.k.a. the Blue Straps) are installed on the main frame of a mobility device such as a power wheelchair or scooter, for a more secure bus ride. Drivers will safely attach the four point mobility device securement system to these blue straps.
Tittle VI
To inform the public that the CNYRTA does not discriminate on the basis of race, color, national origin or income status, the CNYRTA has placed the following public notification on its website. Included are instructions on how to file a Title VI complaint for those who believe they have been discriminated against in violation of the CNYRTA's policy. Customers are entitled to translation and interpretation services, free of charge. To request these services, please contact the CNYRTA at 315- 442-3333 or email the Title VI Officer at cnyrta@centro.org.
More information here
ADA
Any person who believes that he/she has been discriminated against or denied full participation in transportation on the basis of disability by the Central New York Regional Transportation Authority (Centro) may file an ADA complaint. ADA complaints may be submitted to the ADA Complaint Officer. More information here
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